Refund policy
Maybe you received and item and it's half size smaller or half size bigger than what you need. Maybe you changed your mind or the product is not up to your expectations. It doesn't matter. We want you to be 100% satisfied with your purchase.
The first thing you need to do is send the product back to us. Contact us first so we can provide you a return label.
As soon as your items arrive to our warehouse we will start processing your exchange or refund, according to your instructions. Shipping back to you for the first exchange will be done free of charge.
In case of refund, please allow 2 to 3 weeks for it to be processed. We try to offer the best prices for the highest quality products. For this reason we are forced to charge a 10% re-stocking fee in all refunds. Also, all shipping charges are not refundable.
Please note that we do not price match on sales items. When an item goes on sale, all purchases at a sales price need to be purchased during the time frame of the sale. We will not refund the difference on items purchased prior at original price.
Exchange Instructions
- Please contact us first by contact@mooncosya.com or chat us online, we will mark a return label and give you the return address.
- Please return all items in their original packaging.
- Please send the items to the address listed we gave you.
- Please make sure you obtain a tracking number for your package.
Return Conditions
Remember, any items you return will be sold again, so we ask they are in top notch condition when we receive them.
- You have 21 days to make any returns after you receive the items.
- All merchandise must be return new, without any signs of use.
- All refunds will be returned in the same form of payment the original purchase was made with.
- We don't reimburse shipping charges.
- We have a 10% re-stocking fee charge for all items returned.
Questions?
Please write to us at contact@mooncosya.com