1.We guarantee to ship goods out within 2-5 days after payment confirmation except holiday. Custom made item will cost 1 week.
2.If you didn't receive the item after 45 days,please feel free to contact us.We will make all our effort to resolve the problem.
3.We are not responsible for delays causedby the customs,Import duties or other customscharges.
4.There are 3 shipping method, Free(16-26 days), Standard(10-18 days), Express(6-12), please select the shipping method that best suits your needs
Return & Refund Conditions
Remember, any items you return will be sold again, so we ask they are in top notch condition when we receive them.
- You have 21 days to make any returns after you receive the items.
- All merchandise must be return new, without any signs of use.
- All refunds will be returned in the same form of payment the original purchase was made with.
- We don't reimburse shipping charges.
Return & Refund Steps On MoonCos:
- Contact us first when you want to return, exchange, refund.
- Ensure that clothing is clean and tidy, and use the original packaging or strong packaging bag to package carefully.
- Mail it to the address we provide to you.
- Show us the tracking number, and the pics of the packed item
- For tracking purposes, it is important that you ship your package via United Parcel Service (UPS) or insured Parcel Post. (We cannot accept C.O.D.)
- We will give you a Return or Refund after we receive and confirm the item.